GetHumanDesign is the developer of Human Design & AI Chat, our Android app on Google Play, and of the website gethumandesign.com. It is one account for both — the app is our website in an app window — so anything you delete is deleted in both places. You can do all of it yourself, without contacting us.
You do not need to delete your account to remove data. Sign in at gethumandesign.com or open the app, and delete any of the following. Each deletion takes effect immediately and cannot be undone.
Removes their name, birth date, birth time and birth place. They are also removed from every group they belonged to; the groups themselves stay.
Removes the group and its member list. The people in it are not deleted — they stay in your people list.
Removes the conversation and every message in it, yours and the AI's.
The share URL stops resolving — anyone who still has the link gets a "not found" page.
The share URL stops resolving — anyone who still has the link gets a "not found" page.
Whatever you delete is removed from our live systems immediately, and purged from the encrypted backups we keep for point-in-time recovery within 30 days. Nothing you delete is retained in any other form. Everything you do not delete — your account, your other saved people, groups and conversations — stays as it is until you delete it, or until you delete your account.
Deleting your account removes your account and all of the data described below. It takes under a minute.
Uninstalling the app does not delete your account — your data stays until you delete the account itself with the steps above.
Email us at hello@gethumandesign.com from the email address registered on the account and ask us to delete it. We verify that the request comes from the account holder and delete the account within 30 days.
All of the following is removed from our live systems immediately, in one irreversible operation, the moment you confirm:
| Data | What it includes |
|---|---|
| Sign-in details | Your password hash, any Google or GitHub sign-in links, and all other credentials and access tokens associated with your account |
| Account details | Your email address, plan, Stripe customer ID and language preferences |
| Saved people | Every person you saved — name, birth date, birth time and birth place |
| Groups | Every group you created for group (Penta) analysis, and its member list |
| Chats | All of your chat conversations and every message in them |
| Usage records | The request log and the message and token counts we keep to enforce plan limits |
| Share links | Every public link you generated for a chart or a conversation stops resolving — anyone who still has one of your share URLs gets a "not found" page |
Deleting your account also:
| What we keep | Why, and for how long |
|---|---|
| Encrypted backups | Our database provider keeps encrypted backups so we can recover from an outage or a data-loss incident (point-in-time recovery). Deleted data can still exist in those backups for a short window; they are purged within 30 days. |
| An anonymous deletion record | One row containing a freshly generated random ID (not your account ID), the date and time of deletion, which plan you were on, and whether the account ever had a Stripe subscription. It holds no account ID, no email address, no name and no birth data, so it cannot be linked back to you. We keep it indefinitely to see how many people leave. |
| Stripe payment records | If you ever paid us, Stripe — our payment processor — keeps its own record of the payments and invoices to meet its legal, tax and accounting obligations. We cannot delete these on your behalf. They are retained for as long as required by applicable tax and accounting law (typically up to 7 years). |
Your data is removed from our live systems immediately — the moment you confirm, it is gone and cannot be restored. The encrypted backups we keep for point-in-time recovery are purged within 30 days. Nothing else is kept beyond the anonymous deletion record and the Stripe payment records described above.
Read our Privacy Policy for the full picture of what we collect and why, or email us at hello@gethumandesign.com.